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Filed 9 Feb 2021 by C

Hello I am a customer at both of your Family Dollar Stores in Hendersonville. I have shopped at both locations many occasions. I was so excited when your company completed the East Flat Rock Family Dollar as if is convenient to my home. Today I was shopping at the Family Dollar Store Spartanburg Hyw. Location. I made my purchase and as I was leaving the store I noticed a clearance rack up front with several clearance items. I thought I will take my purchased items to the car and return and check out the clearance rack. I did that and returned to the store and went straight to clearance area. I quickly chose three boxes of cookies and went to the register. I laid the items on the counter and cashier said these are priced wrong and she called the lady in charge to register. The lady that was called to register said these are priced wrong they should be $1.50 each instead. The cookie boxes were clearly marked .57 cents. The cashier and other lady were discussing how much trouble the employee that had made the mistake was in. I said don’t your store honor it’s prices? Well the lady that was in charge immediately said give it to her for that. I could tell she was really irritated. She pulled her hands in the air kind of like throwing her hands in the air. She hurried off saying that’s Bull Sht and continued mumbling more words that weren’t nice. Talking about what the employee was going to face when she saw them. In the mean time the cashier was snapping pictures of the boxes of cookies.The cashier said the amount of purchase and I paid. The other lady returned to register and cashier and her discussed taking a picture. The cashier said I took one and the other lady said send it to me. I looked around and was so relieved that no one else was going standing in line. I felt totally humiliated and embarrassed. I might never shop in that Family Dollar store again. I mean after all this was just cookies. If the employee that made a mistake and gets punished then please consider talking to the woman in charge of Family Dollar and train her in proper customer service. Saying those words and her actions in front of paying customer was totally unacceptable.

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