Family Dollar complaint: Customer service

Hello I am making a complaint due to the fact that I just was blown away on how two employees treated this elder lady .. now note I don’t work at family dollar however I use to work at family dollar before covid hit and I had to move most of my experience is customer service and assisting with managers…
Well I’m at the door making my purchase as I make my purchase the employee tells her co worker go follow the lady to see if she is shoplifting now the note policy for shoplifters is if a employees sees them stilling they have to ask nicely to give back the item however they ARE NOT SUPPOSE TO HARRASED and call them out there nane or chase them out of the store and call them a dirty little bitch .. now note on Indian school there is Allot of poor and homeless community comes through so to put any one down like that I dont care I just think that uncalled for especially and elder that in need and that don’t have anything mmm I understand on a bussiness level as well shoplifting is not allow however there are other ways to go about thing if you think some one is shoplifting …. I really was furious after I seen that happen ..
This is not the first time that it happen I previously shopped there before and the manager said he is going to take pictures of people who are trespassing and laughing and making jokes oknit not funny for people that are sick or homeless or that are in need and don’t have support that is actually not ok to take pictures or videos with put any one permision and is not ok AT ALL none of this is OK .. AND I THINK THINGS NEEDS TO BE CHANGE ….