Filed 27 Sep 2021 by Ruth
I have been living in Copperas Cove Texas over 27 yrs and faithfully go into this store. Today was the worse and most embarrassing day of my life. I always go into the store and try to make small talk with your employees so when I get to the counter the tellers dont.speak nor acknowledge you. So I always stop them and say hello and how are you today. We’ll I have never.ever been treated the way U was treated today. It was a young Caucasian female looks like in her late 20’s or early 30’s. I got to the counter there was another caucasual female looks like in her late 40’s and Black man looks like he might be in his late 30’s well the young lady didn’t speak so I said hello I said you so busy she started yelling at me I told her well when I come in that Black guy always speak she started telling at me in front of the other customers told me she didn’t have to speak to me she was real busy I said never be to busy for your customers well that was all it took she told she didn’t have to do anthing that she was busy so the way she was telling I was so hurt and embarrassed. I said can I speak to your manager she said she was the manager I said now customer service you should know not to talk and yell at someone the way you are doing me. She told me someone else that works there I guess she was speaking in leadership told her she didn’t have to put up with people like me and to put them out so she started yelling at me and told me to get out of her store. I am so hurt I been crying all evening from being so embarrassed and talked to by your employee and one of your leaders. The other lady was standing there looking confused at what had just happened and she said she was an assistant also I asked the young lady for the 1 800 number she still yelling told the other lady it’s on the front door ain’t it she says I don’t have it.I almost Started to get a refund she took and shoved my receipt in my bag people and your other employees were just standing there not trying to correct her I am just. Hurt and saddened the way I was treated. This lady needs help I don’t ever want to say it’s racial because my family is interactual but when she said people like me how else was I to take it. I am 67 years old and was scolded like a dog today. I have worked in customer service for the military for years.I am hoping you have a camera in this store to see for yourself how this young lady did me. Young lady us a decent word that’s how I was raised . l told the other employees that said she was a assistance. Also I stated to the other lady that my son is a police officer and he told me to be careful of people like this they are ticking time bombs. I called my son and asked him for his advice since he is an officer of the law what should I do and he told me to file a complaint with the Family Dollar Store Company. Also when I was going out the door she was reaching into her pocket I felt threatened I didnt know was she pulling a weapon or what she had cell phone and took picture of me. I said did you take my picture and she was continuing to yell in front of the customers,Yes I took your picture now get out she yelled get out again of my store. I don’t know if the lady does DRUGS or what but she is a ticking time bomb and I’m quite sure I won’t be the last person she treats this way. As I write this complaint I’m still tearing up just embarrassed, hurt, this store is five minutes from my house. I’m hurt she said her store stay out and get out who does this and said she was told she didn’t have to put up with people like me what did she mean I am a 67 year old black lady, I speak and treat all your customers kind but this lady needs to be investigated. This will not be her last She needs to be stopped now this is hurtfull and people shouldn’t be treated this way because you speak and say never be to busy to speak to your customers she said she didn’t have time for me and my mess I am a customer she says she was too busy to deal with me. Ask yourself would you liked to be talked to like this your mother or sister. I’m just hurt not trying to Sue no one just wanted you to know what happened to me. I know this lady should apologize to me. You had customers in the store to see me humiliated and I didn’t deserve this kind of treatment and why can’t I go back into the store in the near future. I am hoping you have a camera.
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