Fairfield by Marriott complaint: Charged Me an undisclosed , unauthorized fee causing overdraft fee ext . No one on staff today to correct

My name is
Jennifer Bussey
Bonvoy Marriott 680436024

June 20 checked in after a local power outage to my townhome. Only due to my bonvoy points was I able to afford getting a room for my husband and I and our service dogs ( 13 pound Havanese)
We called the Bonvoy helpline directly because I could not afford a large pet fee which some of them are more than the price of the room but thankfully we were able to find this specific Fairfield Inn who allowed us to come in at $20 incidental fee per night plus our points .

When we had called, we spoke to a young man who was working Friday night. He goes to the local college here he had to call his manager who gave the approval that we could bring our dogs in so we did all of this and checked in Friday night..

We have spent 90% of our time here in the hotel talking to other people staying for a church conference and so on and it has been a wonderful experience in light of the power outage .

Other than taking our dogs last night to go to a dog, friendly restaurant and church this morning we have spent our entire time here.

We had been asked to serve at church this Sunday so we left this morning around 8 o’clock and got finished around 11:30 and when I got out to the car We stopped at a gas station and when I opened my account, I was -$135
I was completely dumbfounded as to what this could be, and then I saw that it was a Fairfield charge that had just taken place and it was for pet fees.
I immediately called and spoke to Andrea
Who told me that she herself did not charge it and she didn’t know who did but what she did was that the GM is not there and they can’t do anything about it until tomorrow morning.

So my question was who authorized taking money out of my account without my authorization without me signing anything and what was it for?

She told me that they had had a complaint this morning that my dogs were barking.

Let me be clear I am a person that is always concerned about the surrounding people. My husband is overboard concerned about making sure that others are comfortable and we do not have barking dogs..
Do they bark at specific things yes .
But they do not constantly bark and they never bark when we are with them unless it’s an unexpected knock on the door and then we quiet them immediately.

So I thought well maybe because the cleaning people are going back-and-forth this might’ve caused them to bark but of course my next question was” why didn’t anybody call me or text me or let me know so I could address any situation. “
I was 4 miles from the hotel at church and would’ve jumped in my car and come back if anybody was having to deal with our dogs barking.

I told Andrea the situation and explained to her why we were even there to begin with and how broke we were, which is why we had gone down the list and called every hotel and this is the one that was willing to work with us and she said she was the one who authorized the young college Student that he had called her and she said it was OK .

Her reasoning for being charged was she wasn’t 100% sure it had already been done when she came in this morning, but that there was two complaints this morning and then she added that there was a complaint last night which I know was not true because we were gone with our dogs last night at a restaurant and we came back and they don’t bark. It would irritate me to death if they barked. !

I’m not one of those I don’t care what my dogs do and if they bark and who cares what happens to other people.
I care …
I was not given a chance to address the situation. I wasn’t given a chance to leave with my dogs and not be charged. I wasn’t given a chance to see what they were talking about. I was just charged without giving you guys my authorization and I fully expect to be refunded this now not only puts me $130 in the negative

Not only is this a fee I didn’t authorize it’s a charged for something. You never allowed me the opportunity to address and not only does it put me in the negative when I already was struggling to begin with which is why we stayed here for three days, we have a power outage. We don’t have the funds to stay at a hotel so we have to wait till that gets taken care of. . I mean, we are day-to-day right now and this charge also incurs a few overdraft fees, which I will have to then address with my bank.

Leave me alone please account $130 pet fee that was waived when I got here because I never had the funds to begin with and because I trust that you guys are a company Who honors their word as I am a woman of mine.

I know that you will take care of this situation ly thank you

Jennifer Bussey
room 310