My complaint:
My Facebook account of that I had for 18 years was hacked. I don’t know how but they changed my email and phone number linked to the account. I have sentimental videos and pictures of deceased loved ones that I really need to get back.
Suggested solution:
I would like to speak to someone representing facebook to assist me in recovering my Facebook account
Not going to happen, I have tried for the last 6 months, It is the most general issue currently affecting Facebook, and they don’t have a way to resolve it.