Express Oil Change complaint: Customer Service

My last three trips to this location have been disappointing but todays visit was beyond disappointing. I was put in line behind a vehicle by an employee assuming I would be next . I waited over ten minutes while other vehicles who arrived after me were serviced. I was trying to get employees attention when the manager Don came out. I was attempting to tell him what was going on and he held up his hand toward me and said “I’m talking to my employees”. I decided to back up to leave the location and Don came to my window and asked me what my problem was. I told him my complaint and that I would just go to the other location . He said out loud “I’m not sure what this guys problem is”. I went to the other location on Highway 31 and was treated with outstanding service by Terry. On my previous visit to this location I was told by an employee about a repair that needed to be made , which I knew was false. I verified with another shop that the repair wasn’t needed.