Express Oil Change complaint: BROKEN OIL PAN, DAMAGED ENGINE SPLASH GUARD, ENGINE SITTING DIRECTLY ON GARAGE FLOOR

Went for a full synthetic oil change and ended up with a broken oil pan. The technician overtightened the bolt(s). I requested genuine Honda parts for my 2009 CR-V with less than 135K miles. They ordered the part and then proceeded to not communicate with me for over FOUR hours while I waited outside for safety reasons due to COVID-19. Found the manager looking up into the empty engine compartment looking overwhelmed while my pristine engine was sitting directly on the filthy garage floor. I asked if he had experience in working on Honda’s and he walked away without speaking. I requested a tow to the Honda dealer one mile away and would feel more confidence having a mechanic skilled in working on Honda’s. After arranging for the tow and the Honda dealer appointment his manager called to tell me in no uncertain terms that under no circumstances would they pay for the dealer to make the repairs. They had also rolled the car from the garage to the parking lot without bolting the engine splash guard, dragging it noisily across the parking lot. Didn’t think anything of it. Waited until 30 minutes before closing to say that it would be difficult to arrange for a vehicle rental, after waiting SIX HOURS for the repairs to be completed. Claimed that it was an 8 hour repair job and the parts were unreturnable to the dealer, as if it was my fault. I was the only one voicing solutions and coming up with ideas to fix this issue.