Evri complaint: Stolen parcel

My name is Rotimi Fabayo, on the 11th July 2024 I initiated a payment for a parcel with reference number COOHHA0499800686 sent from Lea road Waltham Abbey EN9 1AE Essex via an Inpost locker to be delivered to my address in flat two 148 Hightown Road Luton LU2 0DL.
The delivery was expected to be a next day delivery as written on the Evri website however it is almost two weeks and your courier is yet to deliver my parcel claiming they can’t find it.
I contacted inpost locker on 03303350950 and the customer representative ed to me that their courier has delivered it to Evri depot and further more gave me this reference number 1358032.
I find it frustrating that I have been unable to reach Evri, whose idea was it to put numbers on the Evri website that doesn’t allow you speak with customer service at will? The one that reached out to me some days ago wasn’t helpful, she even told me to apply for a claim/refund showing no remorse.
If they can’t find my parcel, I am afraid it means your company has employed thieves who are now stealing peoples parcel and its unfortunate.
I have gone to the website to read reviews of your company and what I read there has made me cry because it seems it is a scam company that doesn’t care about it customers.
It is quite annoying to ship in a parcel all the way from another country and then it didn’t get lost at the immigration but it went missing with the delivery company.
I want you to use your good name and office to find my parcel because I have reasons to believe it is in your warehouse at Colchester. The parcel is not a pin and cannot be missing. If customers put their trust in your company, I believe it is unfair to treat them this way.
Please treat as urgent.
Thank you.