Filed 12 Jun 2024 by Paddy
A parcel containing a mobile phone and a pair of wireless headphones was sent to me (I left them on a coach) by a coach company. I paid £25 for it to be delivered next day. I got a call on the delivery date from someone who had discovered my package torn open and headphones missing in their hello fresh delivery box. Fortunately she was nice enough to meet me halfway and return the phone. I immediately filled in the complaint form on the website and a few days later for a stock we are looking in to it response. That was two weeks ago. I have heard nothing since and cannot get through to any human, constantly being told that they are looking in to it.
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