Evri complaint: Returned parcel missing

Name: Returned parcel missing
Item: Evri
Rating: 1
Author: Wendy

Open 19 Jan 2023 104 views Parcel Couriers

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Filed 19 Jan 2023 by Wendy

Returned parcel via Evri parcel shop. The number on receipt for proof of drop-off is invalid. Called ‘customer services’ robot which says parcel can’t be traced without 16 digit tracking number which I obviously don’t have. Tried phoning but that is a robot too. Only email address I can find is the CEO

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Case details

Status: Open
Company: Evri
Filed: 19 Jan 2023
Rating: 1/5
Desired resolution: 1. They should find my parcel and return it to Clarks Outlet for a refund OR 2. Make a payment of £83.20 to me for 2 pairs of boots bought from Clarks Outlet
Problem: Returned parcel lost, drop-off number invalid
About: returned parcel
At stake: £83.20

Progress

Filed
Company notified
Company replied
Resolved

19 Jan 2023 Complaint filed and published
19 Jan 2023 Message from Bizzy: we notified Evri about this complaint.

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