Evri complaint: Parcel undelivered the worst lack of help ever

Sir/ madam

I have tried to get help using the options on the help page of chat bot, forms and calling an automated customer help line have not helped at all. I have sent emails only to get an automated reply saying I won’t get a reply.

I sent a package on Wednesday 12th June at about 13:30. This has still not been delivered 10 days later. The tracking stated it was out for delivery at the weekend and then on Sunday 16th June that there was an issue as it was an unexpected size, larger than expected and it required a specialist courier to deliver. Firstly, it was a cardboard box that is only just larger than a shoe box and weighed less than 900g, so how this requires a specialist is beyond me. Secondly, how can it be unexpected as they had been in possession of the package and apparently processing it for 5 days!?

This package contains a birthday gift and card a fathers day card. All were handmade with hours of work involved. I was offered the evri service at the post office and took it because the tracking was standard. Why has this tracking not worked? Where is the parcel I sent?

The options for gaining any help are the worst I have ever encountered. You cannot speak to anyone. I have tried calling multiple times but you can only speak to a robot. It says you can leave a message but it cuts you off and after 10 attempts I’ve never been able to. The chat bot keeps telling me someone is looking into this and will contact me but no one ever does after every day. How does anyone get any help from this human devoid company?

For some reason a courier called Lisa has uploaded a shot of a completely different package of a plastic bag being delivered even though this is nothing to do with my package or tracking. The tracking keeps saying they have the parcel are processing it.

How on earth do I get this package found? How do I speak to someone?! I’ve never experienced such poor service, I’m genuinely shocked that they can just ignore people this way.