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Evri complaint: Parcel not delivered

Open 51 views Parcel Couriers
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Filed 1 Jun 2024 by Gina

I am the sender of a parcel. This has been ‘in transit’ since 13th May. I cannot get through to anyone by phone as it takes me round in circles with a robot. The chat is a robot and says they’re ‘looking into it and will let them know it’s been chased’ but I have tried multiple times throughout the weeks with no response from anyone.

Now the buyer is asking for a refund from me. I would either like this looked into as soon as possible or a refund provided to the buyer.

I would also like to make a complaint. I can see this has happened to many other people too from looking at social media comments.

I was provided no incident number.

Can you look into this please and get back to me as I have already waited a month. The buyer should get a refund.

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