Evri complaint: Parcel delivery attempted then they claim they have lost it

I sold a personal item and sent it via Evri on the 05/09/24. They attempted to deliver it on the 07/09/24 but advised there was no one home, but they advised they would try again the next day. That never happened. After two days of attempting to contact them i finally spoke to a customer service agent (9 days after the attempted delivery) with in minutes of taking the call he claimed it was lost and i would need to complete a form to claim back my losses, and this would take 28 days as they need to it is definitely lost! If they didn’t find it in 9 days, 28 days is not going to help! Further more i pointed out that refunding me meant i could give the buyer their money back but i would be out of pocket as i no longer have my item…no where on the form to try and claim this though! I get the feeling drivers are not paid to try and redeliver parcels so they get conveniently lost or the labels damaged….