Evri complaint: Parcel being sent back without attempting delivery.

I had an order delivered from WHSmith, from a friend, with presents for me and my son. There were three parcels, two of which was delivered by Royal Mail days ago. One small parcel went via Evri. I set up an online account, and downloaded their app. I marked my house on a map and selected that they could leave the parcel in my porch. I was eventually informed that they were delivering the parcel between 19:00-21:00. I was in and waited near the front door. Nobody came to my house. I was then informed that the driver had been unable to deliver my parcel and would try again the next day. When I checked the app, the GPS location said the driver had come to my street but not to my house. They had taken a close up picture of the parcel which I was supposed to prove that they had attempted delivery, but I was in, and I had also selected that they could leave it in the porch, as they said it didn’t need a signature. All record of the attempted delivery has not suspiciously disappeared from the app.
It’s a present for my son and he knows that it is coming, so I’m eager to get it. Evri do not allow you to collect parcels. I updated my account with the what3words address, and in the safelplace description, which is the only place you can write anything, I gave a detailed description of where my house is. It’s number 2 in the street and is between number 1 and number 3, so it’s not really that hard. I even took a photo of the house, showing the porch, and unloaded it as a photo of the safelplace, which is the only place you can upload a photo.
After all that, they did not even attempt to redeliver my parcel, even though they told me that they would make three attempts, but they have decided to just send it back.
I tried online chat, which turned out to be a chat bot, which was useless, so I tried to phone up but it said that they are already dealing up my issue and won’t let me speak my to anyone. It has continued to say that but nobody has got back to me. I’ve tried the chat again but it’s useless.
I’m at a loss as to what to do. I’ve tried all the options they give.
For company that has no end of problems, I don’t see why they think that making it impossible to contact them is the answer.