Evri complaint: Package delivered to the wrong address

I have been using Resolver for this issue for the last month, and so far seen absolutely no luck.

On the 3rd December, a package with reference H02V3A4124069321 that was supposed to go to me at Flat 9, CLOCK HOUSE, was instead delivered to the lobby of SLIGO house – the next door block of flats.
I do not know anyone in this block of flats. It has a gate separating its lobby from the street, and it requires fob entry to get close enough to even look into the lobby. The only way i can possibly check to see if the package is there is if i cold call every single flat until someone answers. And ill be completely honest, if a total stranger came to my intercom and asked to try and obtain a package – i would be skeptical. I would think they were trying to steal something.
Because i received none of the usual tracking emails, i had no idea it had even been delivered for a month. It was a package coming from an international destination, around the holiday period, so i expected it to take some time.

As SOON as i found out about it, i tried to contact customer services. The chat bot on the website did not allow me to raise this as a potential issue, since so long had passed. I remind you – i had no idea this had been delivered. Because it went to the wrong address. And i had not received any communication about it.
I have been using Resolver, but it is over 20 days later – and i am still awaiting a resolution. In fact, for the last week I’ve been totally ignored.

I consider this unacceptable customer service. Its more a void where customer service should be.

I have clearly outlined what i want to happen through the entire stage of the process. I simply want my package. But if my package cannot be reclaimed, I want Evri to refund me. Every single penny of the items cost.

So these are the demands i wrote out last night, while i was literally unable to sleep in my rage about how ive been treated:
1) All further communication is 100% written by a human, specifically for me. No more canned responses.
2) I must be informed what steps have been taken already to rectify this situation, and what steps still need to be completed
3) I must be told when a courier will at least make an attempt to see if my package is STILL THERE.
4) If it is still there, it MUST be delivered to me on the same day.
5) if it is not there – i am demanding Evri compensate me for the FULL cost of the lost item AND postage – That is £71.68 at the current euro to GBP exchange rate.
6) All this must be done by Friday, 31st January.

I am still demanding all of those things. But i have not received any further communication.

I am extremely unhappy with this entire situation. I am positively livid. I do not want to wait any longer for this situation to be resolved, because it has already been long enough. I want my package.