Evri complaint: no 2nd delivery attempt or updates

On Saturday 5th a delivery attempt was made however the service desk was closed so no one was able to take my parcel. I checked on the Evri website and it states they will try again the next day however there has been no attempts for the last 3 days, there has also been no updates on my delivery and I have been trying to find out where my parcel currently is however the automated responses on the Evri website have been frustrating as I have not received the information I am looking for.
my tracking number is H00IAA0233275323 and would like to find out where my parcel currently is and when it will be attempted to be delivered again and and not just the response 09:05 – Sat Nov 05
We’ve not been able to deliver this parcel today as the business was closed. We’ll update your tracking when it’s on the way
kind regards,
Jacob Gittens-McNamara