Evri complaint: Neighbours parcel
Filed 18 Jan 2025 by Jeannette
I’ve had a text off my neighbour today 18.01.25 asking if I received a parcel for her yesterday 17.01.25 and I said no. I was expecting quite a few myself.. My neighbour sent me a pic of what the Evri driver had taken and I recognised it by what I was wearing. Unbeknown to me one of the parcels was for my neighbour. The driver did not tell me or ask me If I would take it in so I thought all the parcels were mine. In the future could you please make sure if any of your drivers have neighbours parcels to Inform the recipient or ask them if they would take it in. There could of been a feud between neighbours so your drivers cannot assume anything
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