Evri complaint: Missing parcel. Evri unable to change delivery status despite admitting it is lost
Filed 25 Sep 2024 by Oisin
Item delivered to communal unsafe area. Picture taken of delivery. Arrived home 4 hours later. Item not found. Contacted most neighbours and put up sign looking for missing item. No success. Liaised with Evri delivery driver. Very hostile and avoidant of questioning. Evri support state they take responsibility that the item is likely to be lost but will not change delivery status therefore I am not entitled to a refund. The Evri support email have stopped. No solution. Unable to speak to anyone.
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