Filed 4 Jun 2024 by Lin
Parcel was sent on 21/5/24 for delivery to West Linton Uk. When parcel hadn’t arrived by 26/5/24, buyer contacted me and I checked tracking which told me parcel was at the hub (where?) I raised an enquiry via chatbot with no response.
After 2 days customer contacted me again as parcel still hadn’t arrived but Evri had contacted him to say it was lost. I still had no response so contacted Evri again both by chatbot and phone (the only options) still to date with no response.
After 3 more days I then had to refund customer as parcel had’t arrived within prescribed time.
I have left a message every day since and
I am still waiting for any response at all from Evri – customer ‘service’ abysmal
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