Evri complaint: Lost Parcel, No Contact made
Filed 21 Jun 2024 by Malcolm
Sent a parcel through Evri for eBay which has not been delivered.
I cannot get through to speak to someone either via phone or the chat service, and when I request a call back which I have done three times in the last four days nobody has got in contact with me.
Both the phone system and the chat give me different responses as to where my parcel is and so I can only assume it is lost and I now require a refund as ebay has taken the funds out of my account.
The system is clearly set up in such a way to make it impossible to speak to someone and I am very disappointed with the service provided.
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