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Evri complaint: Lost parcel

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Filed 18 Dec 2024 by DUMITRU

I returned a parcel using a free label return from AliExpres with Evri. It was supposed to be delivered in 2 days, but the parcel was not delivered yet. The status says: Your parcel is on its way back to the retailer. Please contact your retailer for any further ation The seller denies a refund (over 500£) as they don’t have the parcel, and on the other hand Evri doesn’t reply to my dispute, and there is no delivery proof. Trying to contact them I face the bloody machines, unable to talk with a fiscal person and to have an answer.
Every time, when I try to contact Evri, says that they are already looking into my already-opened case and will contact me in 24 hours or less, but obviously nobody bothered so far to contact or update me.

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