Evri complaint: Lost Parcel

I am writing to formally lodge a claim regarding a significant delay and lack of communication concerning my parcel delivery.

On May 14, 2024, I received a notification from Evri indicating that my parcel would be delivered that day. However, later that day, I was informed that the delivery would not be possible and that it would occur the next day instead. Consequently, I stayed home for two days, waiting for the delivery, but it never arrived. Since then, I have not received any further updates.

I have contacted Evri multiple times using the available contact number, only to be ed to leave a message and assured a response within 24 hours. Unfortunately, this has not resolved my issue.

I eventually received an email from your team stating that my parcel was on hold at the warehouse and would be delivered the next day. Despite this, I received another email the following day stating that no action had been taken and that the issue would be escalated to the warehouse manager. Today is May 21, and I still have not received my parcel or any further updates.

This situation is unacceptable, and I urgently request that someone investigate and resolve this matter immediately. I expect action to ensure my parcel is delivered without further delay.

Thank you for your attention to this matter. I look forward to your swift response.