Evri complaint: Impossible to make a claim

Name: Impossible to make a claim
Item: Evri
Rating: 1
Author: Judith

Open 23 Jun 2024 60 views Parcel Couriers

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Filed 23 Jun 2024 by Judith

Sent a parcel back in May. Evri accept that they have lost it, and invite me to make a claim. However, the link to the claim form in their email does not work. Repeated attempts to tell them this just get the same email.

Evri complaint: Impossible to make a claim — Photo Judith uploaded with this complaint

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Case details

Status: Open
Company: Evri
Filed: 23 Jun 2024
Rating: 1/5
Desired resolution: Refund the cost of the service and pay me the £20 compensation for the lost parcel. And or offer a goodwill payment to cover the time and effort spent chasing them
Problem: Lost parcel claim form link broken
About: return parcel
At stake: £20

Progress

Filed
Company notified
Company replied
Resolved

23 Jun 2024 Complaint filed and published
23 Jun 2024 Message from Bizzy: we notified Evri about this complaint.

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