Evri complaint: I feel that Evri does not care about their avid clients

I have saved up 4 months to be able to purchase the UnderArmour trainers from Sports Direct as I need for my work. Due to the carelessness of one of the delivery personnel Tracey, my shoes are gone. She haphazardly just left it hanging on the front door’s letter slot. WHO IN THEIR RIGHT MIND would leave a big parcel with shoes inside hanging through the letter slot. It will not fit inside a letter slot. She left it hanging on UNSAFE PLACE for every passerby to see and maybe, sadly, nicked. I am fully aware of the timeline I should be waiting for the deliver, as per the email 12.30 to 13.30. But Tracey did not even try to knock or ring the doorbell so we can ran downstairs and grab the hanging BIG PARCEL which is exposed for everyone to see.

I have been worried sick and anxious since that delivery. I have called and sent a chat to the hotline every single day but nobody cares. I saved up for those shoes which I am going to use at work and now they’re gone because of the unprofessionalism of your staff who does not care about people’s properties and efforts on acquiring those properties.