Evri complaint: Formal Complaint Regarding Non-Delivery of Parcel (Order Date: 5th September)

To Whom It May Concern,

I am writing to express my extreme dissatisfaction with Evri’s delivery service regarding my order, which was dispatched on the 5th of September and has yet to be delivered as of today, the 18th of September. This delay is not only unacceptable but has caused significant inconvenience and frustration.

The value of the parcel in question is £200, which is a considerable amount. Despite my numerous attempts to contact Evri via email and through your request system, I have received absolutely no response. This lack of communication is appalling for a company of your size and reputation, and it leaves me with no way of determining whether my package has been lost, delayed, or ignored.

Furthermore, the seller is refusing to issue a refund or provide any assistance because they have not received any ation from Evri about the status of the delivery. As a result, I am stuck in a position where I am out of pocket for £200 and have no answers regarding my purchase. The lack of accountability on Evri’s part is unacceptable and unprofessional.

I demand immediate action to resolve this situation. I expect a response within 48 hours providing clear information about the status of my parcel and what steps Evri will take to rectify this issue. If I do not receive a satisfactory response, I will have no choice but to escalate this matter further, including filing formal complaints with consumer protection agencies and seeking legal action if necessary.

This level of service is simply inexcusable, and I hope this complaint is taken seriously.

Sincerely, Valeria Cordineanu
Tracking number : H02V3A4095273316
My contact number : 07846745494