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Evri complaint: EVRI Loose My Parcel, No Help and Can’t Speak to Anyone at EVRI.

Open 26 views Parcel Couriers
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Filed 19 Dec 2024 by Richard

I posted a parcel on 3rd December 2024 and it entered their system, however, this is as far as it got. It’s now the 19th December 2024 and it’s delivery status hasn’t changed! It’s impossible to talk to a real person. The EVRI chatbot is a joke! and nowhere on their website can you raise a complaint or even tell them they’ve lost my parcel. Up until now I was happy with EVRI, but they are just as bad a Yodel, and that’s saying something. Where’s the customer care and Help? How do I get EVRI to refund me £23.94 for loosing my parcel?
Surely, I entered into a contact with them when I paid them £2.94 to deliver my parcel. They lost my parcel so have defaulted on the contract and owe me for my loss and stress!
Really unacceptable that they behave like this!

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