Evri complaint: Evri has not updated me or the Sender, who has repeatedly emailed them.

Hi,

Evri sent me a message saying that my parcel was delivered to Beeston Post Office on 20 March 2022. When I went to get it, it wasn’t there.

I then started a correspondence with Evri that lasted for more than two weeks. I often had to post on Instagram to get responses.

Calling the Evri number for help wasn’t helpful. It just says, this is an ongoing enquiry, then hung up on me.

Evri kept saying they would look into it, before saying sorry they had had no response from the depot and they would now take another 48 hours. Their emails were contradictory and at times incomprehensible.

They also said that they mark parcels they are sending to their Parcel Shops as ‘delivered’ before they ‘go in the sack’. This means they have no system in place to ensure security of customers’ parcels. If they do go missing, they can say delivery updates are no legal guarantee except for their own internal investigations. This means they do not have to prove they have actually investigated.

After many emails, they agreed to keep in touch and the next day sent an email saying due to a police investigation they couldn’t. There was no police investigation. I had ed I’d reported the incident to the police many days before and had had emails inbetween this. There was no investigation and they knew this.

Eventually, they asked me to tell the Sender to get in contact, which they did. They have emailed and posted repeatedly on the Chatbot, with zero response. Evri then claimed on Instagram they hadn’t heard from the Sender, which is not true. He still has not received a response.