Evri complaint: Dishonest Parcel Tracking
Filed 18 Dec 2024 by Jack
Evri was supposed to deliver my parcel on the 18th of December, 2024. I had paid for it to be delivered on that date, however, at 2024 on December the 18th, it had not arrived; their chat bot (which does not connect you to customer service! Nor give the option to email or telephone direct!) said it was due to be delivered on the 20th – this is a blatant dishonest and uncouth manner of handling, especially as the parcel had been paid for, to be delivered on that date. I will no longer be using Evri, as this has been a shocking and, frankly, terrible experience; they need to do better and be open and transparent with their tracking system, as well as NOT putting the option for next day delivery if this is going to be the case.
Disgusted and disappointed.
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