Evri complaint: claim 240624-011223
Filed 28 Jun 2024 by Samiuddin
My parcel was due for collection on Monday. On Monday evening, the app showed that the parcel collection had been cancelled. The phone line does not recognise the order number as they have cancelled my collection. I reported to the chatbot on Monday evening that I did not cancel the order and that the parcel was not collected. I got a claim reference above. I have been reporting ever day since. Further report to the chatbot tells me someone will contact me. But no one contacted me yet. There was no sign of collection even until today ( Friday). I don’t know what to do as there is no real person to talk to.
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