Evri complaint: Cancelled my collection and then said I’d cancelled it
Filed 18 Feb 2025 by Shankara
I booked and paid for a collection. On the due collection day I receive an email stating the collection time had changed to a 2 hour window that had already started. 2 minutes later I get another email stating: Thank you for telling us this no longer needs collecting. I never told them that, the person due to collect did that without coming to my property, at the same time they changed the collection time. I raised a complaint with the ChatBot. 5 days later still no response. I’ve tried calling them, quoting the barcode and they tell me how they’ve delivered another parcel with a totally different barcode. I’m disgusted and frustrated.
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