Evri complaint: 6 missing parcels, no resolution or compensation
Filed 10 Aug 2024 by Julia
I own a small business, selling Pokemon trading cards. It’s been going very well and we always send our parcels the next day to ensure quick delivery for our customers. However, recently evri has lost 6 of our customers parcels and we are yet to hear anything from evri or receive compensation for the loss of the parcels – it’s been 11 days. We are having to issue refunds to our customers (obviously) as they have not received their product. But now we are out of pocket because we cannot get through to a human to compensate for the lost packages. It’s unbelievably frustrating and evri is causing a huge loss to our small business. We will never be using them again and are in the process of moving to Royal Mail. Does anyone have any suggestions?
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