Evony complaint?

Do you have a dispute or a bad customer experience with Evony? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Evony customer service runs through the Customer Support option inside the game, which Top Games asks players to use for account problems, and through the Top Games help center for Evony: The King's Return, linked in the contact details above, where you can also send a request. Top Games' support email is support@topgamesinc.zendesk.com. Give your Evony account ID, your server, and for a purchase a receipt screenshot showing the order or transaction ID and the package name.

Bundle or account problem to raise? Start your complaint here too, and we push it out to Top Games by email, social media and printed letters.

Evony purchases are generally not refunded by Top Games: its terms say purchases of virtual items are non-refundable, and its help center says Top Games cannot process refunds because it cannot see your payment details. For a charge you did not make, contact your payment provider, such as Apple, Google or your card issuer, to have it reversed. If you paid and the items never arrived, contact Top Games customer support with a screenshot of the receipt showing the transaction ID and the name of the package, and ask for the items to be added.

Package paid for and missing from your account? We help you write the complaint in minutes, with the receipt and the package name set out side by side.

To recover an Evony account, first try the Game Center or Google account it was linked to. If that does not work, Top Games asks you to send an in-game message through Customer Support with the exact account ID of the lost account, the account ID of a new account linked to Google, Game Center or Facebook, and, if you made purchases, a receipt screenshot showing the Apple order ID or the Google GPA number. Top Games recommends playing only one account per device, because loading several accounts on one device can cost you access to one of them.

Account lost with everything you bought on it? Open a case through our complaint process: our trained AI keeps coaching you on what to send Top Games and when to push again.

No. Top Games' terms forbid buying gems or other in-game items from unauthorized sellers and say it does not recognize account transfers, so a bought account can be closed and repeat offenders face permanent suspension. Gem offers far below the in-game price are best ignored.

Nothing has been reported about Evony here yet. Our research shows what typically goes wrong at free-to-play strategy games: gem packs or bundles charged but not delivered, refunds refused because virtual items are non-refundable, accounts lost after a device change or when several accounts share one device, hacked accounts, purchases made by children, and spending that adds up faster than players expect.

Account taken over and your purchases gone with it? Be the first to report it: your case opens the record for the next Evony player locked out the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Evony through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Evony can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.