My complaint:
Passengers Azad AMARSHI (Mr) and Indira AMARSHI (Mrs) – Our flights EY289 connecting to EY 25 on 1652020 was cancelled due to covid
Ethihad promised us to rebook the flight on the same sector at a later date 400$ compensation and 5000 airmiles
Since April 2021 we are trying to rebook our flights (LHR to AMD) but, either no one will pick the phone up at Etihad call centre or, if they do they will pretend not to find our booking and ask us to call later
This saga was going on since the last 3 months, we have emailed Etihad several times and written to them on 24112021 in frustration
Suggested solution:
Final request to Etihad; Please book our flight or and give us the promised compensation i.e. $400 the airmiles
