My complaint:
I had some fraud transactions done on my card almost to an amount of 25,000 dh. I report to NBD customer care within 30 minutes of the transaction.
When I try and get a response from the bank only details I get is automated emails that the emails is received. Also customer care says – It is in progress. No Details. Nothing.
I also get specific reply to say – We dont call back customers.
This incident happens after their sales department sells me a life time free credit card. When I receive a card – It was different card which was not free. I complain then I get another card. When I complain that the sale person has given me a different card – I get response that the form which was filled up was for another card. And we are not aware of any issues.- Why was a different card sold – Is the agent getting commission on selling multiple cards ?
This company will not help you even if you loose millions. They dont know the meaning of customer support. There will be no call backs. If there is call back from complaints department, it will be to say – We are not aware of anything and we dont call back customers. The only response customer support can give you that – It is in progress and automated emails.
WORST CUSTOMER SUPPORT. BEWARE.
Suggested solution:
Please respond back to customer in person and resolve the fraud transaction ASAP. At least call back to say what investigation is happening
