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eHarmony complaint: Unfair business practices, cancelled a year ago and am being harrased for payment

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Filed 7 Apr 2022 by Nicoletta

I purchased a one-time gift subscription for my daughter for $130.00 on August 31, 2021. I did NOT repeat NOT put an automatic renewal on that purchase since I was unsure if she would use the service.
As it happens, she tried it out for two weeks found that on-line dating is not her thing, and then never used it again.
So, I canceled the service. Now, an entire year later my daughter is receiving threatening emails from eharmony demanding $259.99 for her even though the service was canceled a year ago. They claim that automatic renewal was checked and so we owe them $259.99 and they will pursue legal action if we don’t pay. However, the account has been canceled since 2021 and there would have been no way to even log in to use the site, it’s not possible that auto renewal was checked on a canceled account.
This is a very deceptive business practice designed to trap customers and make them pay for services they never signed up for! Very dishonest.

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