eHarmony complaint: Taken funds from account after cancelled
Filed 4 Oct 2022 by Savita
I joined E Harmony on a premium acc 2nd Oct monthly payments of 17.90 a month for 12 months i was not happy with
the service so i cancelled on the 3rd of Oct emailed there customer services. They emailed me twice saying that was fine but the email then added that they would take £56.04 i checked my account and they had taken a payment already!
I emailed them telling me i wasn’t happy but they told me it was because i had purchased a premium service. If they had explained all this properly i would not have taken out the service.
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