Filed 31 Mar 2022 by Sara
I inadvertently signed up for an eHarmony subscription following an email (marketing email) telling me I could test it for one month at 50% off. NO WHERE IN THAT EMAIL DID IT SAY I WAS PAYING AN ENTIRE YEAR SUBSCRIPTION. Upon contacting eHarmony, they REFUSE… to acknowledge my complaint and talk to me like a person. They sent me back a BS response telling me it’s in the terms and agreement, section. I’m sure it is.. however, how many people do you know that read that crap from top to bottom? At this point its not even about the money, of course I want my money back it wasn’t a small amount it was $366.00. Honestly, I’m pissed that they are handling my situation the way they are, I made an honest mistake and now they are basically telling me oh well, so sad, but here.. keep a subscription you don’t want nor will use. Just refund me. that’s all I want. Learn how to handle customer service.
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