eHarmony complaint: Automatic renewal
Filed 1 Nov 2022 by MARILYN
I signed up for 6 months and several months before the 6 months was up, I searched on EHarmony’s webpage on how to cancel the auto renewal. I followed the process to stop the auto renewal. When I logged into my account, it showed that I could restore my subscription- this to me meant that I had successfully stopped the renewal. Two months later, I discovered that I was charged $430.80 on my credit card. Ive written to Eharmony who have said bad luck, as Australians must contact them to stop the auto renewal and that its in the T C’s. The webpage never mentioned that if your australian that you can’t follow the process as advised on the internet. EHarmony are no longer responding to my emails.
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