eFlow complaint?

Do you have a dispute or a bad customer experience with eFlow? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The eFlow customer service number in Ireland is 0818 50 10 50, and the eFlow customer service email is info@eflow.ie. That number is for calls within Ireland: eFlow lists a separate number for calls from abroad on its contact page, where it also offers webchat. Have your vehicle registration, your account number if you have one, and the journey dates or the penalty letter reference ready.

Penalty you believe is wrong? Start your complaint here as well: we push it out to eFlow by email, social media and printed letters.

eFlow handles appeals against M50 late-payment penalties itself, through the penalty appeal page on its website. Give the vehicle registration, the penalty letter reference and the date and time of the passage, and explain why the penalty is wrong: for example that the toll was paid on time, that the car was sold before the journey, that your number plates were cloned, or that the journey should have been charged to a tag or video account in good standing.

Attach proof rather than a description: the payment receipt, a bank statement, proof of sale or change of ownership, or a photo showing that the vehicle in the camera image is not yours. Keep every penalty letter, since unpaid tolls move on to further penalties and, at the end of the process, to legal proceedings by the solicitors acting for eFlow.

eFlow says it does not send text messages with links, so a text with a link about an unpaid M50 toll, a penalty or your payment details is not from eFlow. eFlow also warns about scam texts that claim to come from its solicitors, and says it will never phone or text you to confirm or update personal information.

Do not tap the link. To check whether a toll is unpaid, open the eFlow website or the eFlow: My Tolls app yourself, or call 0818 50 10 50. If you entered card details after a text, contact your bank straight away.

Yes: in Ireland, the Office of the Ombudsman covers complaints about public service providers, and Transport Infrastructure Ireland, which runs eFlow under that registered business name, is one of the bodies under its remit. It generally expects eFlow to have had the chance to put things right first, so keep a record of every call, email and reference number.

Complaint about eFlow to set out? Open it through our complaint process and our trained AI keeps coaching you on what to reply and when to push again.

Nothing has been reported about eFlow here yet. Our research shows what typically goes wrong with barrier-free tolling: M50 journeys missed and turned into late-payment penalties, tolls charged for a car that was sold or a plate that was cloned, video or tag accounts that did not pick up a journey, top-ups and refunds on registered accounts, and scam texts that use the eFlow name.

Penalty letter for a toll you paid? Be the first to report it: your case opens the record for the next M50 driver who gets the same letter.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of eFlow through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with eFlow can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.