Complaint: Partial refund

on 07 April 2022 about eDreams in category Travel

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My complaint:

Cancelled 2 passengers for flight in W.A. on 24.9.21. Received partial refund of $96.12. Balance still $338.20. I phoned REX airlines and was told that $434.32 had been refunded to eDreams. They have denied this saying only partial refund had been paid. After numerous emails since January 2022 have had no response.

0 0 votes
Justified complaint?

Suggested solution:

Please pay us the full refund we are owed.

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