eDreams complaint: Not all money refunded
Filed 28 Aug 2022 by Raffaella
I purchased Lufthansa flights with eDreams to go to from Dublin to Innsbruck via Frankfurt for December 27th returning January 3rd for a total value of 1416€ (5 people travelling). Lufthansa cancelled the Frankfurt to Innsbruck leg and therefore I asked for a full refund. After more than 8 weeks waiting EDreams refunded me 1236€, 180€ short of what I paid. After calling them to demand the rest of the money they credited me with 59€, still 121€ short.
I called the customer service again and they told me that the 121€ was a non refundable service charge. When I booked the flights there was no mention of this as I wouldn’t have proceeded with the booking if I had known. The lack of transparency and the poor customer service are really unacceptable. I am looking for my 120€ back. Booking Ref number is 9635876382
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