eDreams complaint: False prices
Filed 10 Oct 2022 by Jad
I booked a package deal flighthotel on the app. The total price including taxes and services was 1617$. My credit card was charged 2100$. When I called to ask why, no one had an answer and they offered to cancel my booking and reimburse me. The flight was reimbursed in 10 days but the hotel nothing happened. I contacted the terrible customer service located in Egypt with very very unhelpful team. They kept on telling me they are sorry and they will work on that and contact me back. I called more than 10 times with no solution. I ended up contacting the hotel and keeping my booking that I overly payed for. The website should be down! It is impossible how they can get away with major freud and unprofessional stafff and 0 care. I am filling a lawsuit against them in Canada because they deserve it.
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