My complaint:
eBay are threatening to permanently suspend claiming that I need to update my personal details. I have updated my data and uploaded my passport more than a dozen times now, but to no effect. I have spoken to several representatives who all promise to resolve this quickly – but they never do. They are holding $385 of previously sold and paid for items until my account is reinstated. Their chat experts are unable to help. Their website screens are no help. They did not answer two notes by regular mail. You cannot respond to their email online because it comes from an unmonitored mailbox with no reply button although it says to appeal by responding to the email.
Suggested solution:
I simply want them to pay out the money they owe me. Plus it would be nice to have the account re-instated. But most of all, I simply want my money!!
