EasyPark complaint?

Do you have a dispute or a bad customer experience with EasyPark? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

EasyPark customer service in Australia is on 1300 734 070 and by email at customer.service@easypark.com.au, and the help section of the EasyPark app and website has a chatbot. New Zealand drivers have their own EasyPark number and email in the New Zealand terms. Have the email on your account, the zone number, the registration, the date and times of the session and the amount charged ready.

Session charged twice or at the wrong rate? Start your complaint here as well: we push it out to EasyPark by email, social media and printed letters.

EasyPark cannot cancel a parking fine: it does not issue infringement notices and cannot remove them, and its terms say complaints about parking fines or incorrect parking fees go to the car park operator or the local council, which has the final say. The appeal instructions are usually printed on the notice itself.

What EasyPark gives you is the proof: screenshot the in-app receipt for the session, with the zone, the registration and the start and end times, and send it with your appeal.

A refund or correction of an EasyPark fee or transaction is a complaint to EasyPark customer service, by phone on 1300 734 070 or by email at customer.service@easypark.com.au, and the EasyPark terms say it has to reach them within 60 days of the transaction. Give the zone, the registration, the date, the start and stop times and the amount, and say what went wrong: a session that kept running, a double charge or the wrong zone. A dispute about the parking rate itself goes to the car park operator or council.

Session that ran on after you left? Put it through our complaint process: we help you write the claim in minutes, drawing on complaint letters that actually worked.

EasyPark warns that fraudulent emails and SMS are circulating in its name, and says it will never ask you to share a password or PIN, send card details, transfer money, use a link in a message to pay or share personal details, or download another app. Fake QR codes have also been stuck on parking signs, so EasyPark advises opening the app yourself and typing in the zone number by hand.

If you paid through a fake link or code, call your bank straight away and keep the message, the link and the payment details.

Not necessarily. EasyPark warns that fake QR codes have been stuck on parking signs, alongside fake texts and emails in its name. If a code looks like a sticker or sits in an odd spot, skip it, open the EasyPark app yourself and type in the zone number. EasyPark says it never asks you to pay a parking fine by phone or email.

Nothing has been reported about EasyPark here yet. Our research shows what typically goes wrong at parking payment apps: service fees added on top of the parking cost, sessions that keep running after the car has left, parking paid against the wrong zone or registration, fines issued for a session that was paid, and fake texts or QR codes that copy the app.

Fined for a stay you paid for in the app? Report the first case here: your report opens the record the next driver checks before trusting a paid session.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of EasyPark through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with EasyPark can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.