East Side Mario’s complaint?

Do you have a dispute or a bad customer experience with East Side Mario's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The East Side Mario's customer service number is 1-844-729-7831, and the contact page on the East Side Mario's website also has a web form and live chat; the brand publishes no guest email address. Have the restaurant location, the date and time of your visit and your receipt or online order number ready.

A visit, an order or a deal to complain about? Put the case to us and we push it to East Side Mario's through email, social media and paper letters.

East Side Mario's is part of Recipe Unlimited Corporation, the restaurant company in Vaughan, Ontario, that owns the trademark and operates the brand's website. The restaurants themselves work on a franchise model, so the location you visited is usually run by a local franchise partner.

For a complaint about a visit, name the exact location, the date and the time, so it can be traced to the right restaurant, and keep your receipt.

For East Side Mario's takeout or delivery ordered through its own ordering site or app, raise a missing item, a wrong order or a refund through the contact page or on 1-844-729-7831, with the order number, the restaurant and the time. If you ordered through a third-party delivery app, report it in that app as well, because the app usually handles refunds for its own orders.

Photograph the order and the receipt as they arrived, and keep the order confirmation email.

Missing items, cold food or a double charge on a takeout order? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching on what to send East Side Mario's next.

Nothing has been reported about East Side Mario's here yet. Our research shows what typically goes wrong at franchised casual dining chains: takeout and delivery orders that arrive late or with items missing, deals and coupons that a location does not apply, long waits at busy times, bills that do not match the menu, gift card balances that come up short, and uncertainty over whether head office or the local franchise partner deals with a complaint.

Had a deal left off your bill or a takeout order arrive short? Be the first to report it: your case opens the record for the next guest at that restaurant.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of East Side Mario's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with East Side Mario's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.