My complaint:
I had 4 tickets booked through EaseMyTrip (EMT) on Air India from Male to Mumbai on 22nd March 2023. on 20th March, EMT emailed me saying the airline has cancelled the flight. I called up EMT and spoke with their executive Mr Samrat, who reed that the flight was cancelled and that I can cancel my tickets for a full refund. This was a recorded call. Important to note here that the airline did not communicate any cancellation to me, only EMT communicated this.
I cancelled my tickets and booked new tickets on Vistara through EMT at a cost of Rs. 38,368.
Thereafter they have only issued a partial refund of Rs. 18,576 after deducting cancellation fees of Rs. 18,584 (airline charges) and Rs. 1200 (EMT charges), saying that the airline has refused full refund.
First I’m disturbed on my holiday and given harassment stress of a last minute cancellation and now since 20 days I’m trying to get a refund.
I’m at a loss of about Rs.20,584 for no fault of mine.
This is causing me unnecessary harassment and stress to keep writing several emails, calling up and following up with EMT only to get the same scripted response that they are following up with the airline and that I should wait. Its also disturbing my work and my precious family time.
I want not only my full refund but I should also be compensated for waste of my time, energy and efforts. This is extremely unethical and unprofessional behaviour on EMT’s part and they must be penalized for taking customers for a ride.
Thank you.
Suggested solution:
they have to give me my cancellation amount charged by airline and them. i should get reimbursed for harrassment and waste of my time effort and energy.
