While Dropbox provides a widely used file hosting service, complaint data from our community has flagged several recurring issues. Common complaints include accounts being unexpectedly disabled, difficulty retrieving important files after an account has been disabled, and frustration with customer service response times when trying to resolve these issues.
To avoid these issues, we strongly advise customers to regularly back up their important files to another storage medium and ensure all contact information is up-to-date. If you encounter any problems, promptly contact customer service, document all interactions, and follow up consistently until the issue is resolved.
Do you have a dispute or had a bad customer experience with Dropbox? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Dropbox.
Our sentiment meter has detected that Dropbox complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Dropbox, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 1 complaints about Dropbox over the last 12 months. The graph below shows a monthly breakdown.
Curious about Dropbox's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Dropbox customers. Search, discuss and connect with other people in our community.
Complaint from BecksBos on 19 April 2025 about Dropbox.
March and April 2025 I went to access my drop box account. This was originally under the emails freemansbay@xtra.co.nz. This email was used as our business and personal email when I was together with my ex. When separated he kept the address. I... Read more
Complaint from Mr Baker on 12 December 2022 about Dropbox.
Without any advice they have disabled my account I have had over 10 yrs 2 tb lost because they say I have child sexploitation. I have a social media page waking people to all types of things happening in this... Read more
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