DraftKings complaint: Refund withheld

On December 25, 2022 at approximately 11:50pm, I was getting ready to deposit $8.50 in to my draft kings account via my PayPal. I did not receive the usual deposit ation, so I assumed the transaction did not go through. A few minutes later I checked my account and found that my balance was $7.0098. I had never deposited more than $20.00 and my balance was at about $2.00 when I was going to deposit the $8.50. I immediately got in touch with draft kings via email, Twitter, leaving a message on their automated system, snd messaging on Facebook. I received a call back on 1226 at 11:45am but could not take the call due to a family situation. The email from the draft kings rep said I would receive my refund in 5 business days. Today is 1923 (14 days later) and I have not received my refund or any update on why an unauthorized amount was withdrawn in the first place. I’ve received spotty communication back in the form of Twitter replies and a couple of emails. They have all states that the matter was being reviewed and a week ago saying the matter was being escalated. No response to voicemail or additional emails.

The matter is particularly concerning due to the fact that the money in my PayPal was primarily from donations via fundraising platform Fundraizer that was to go to the family of a deceased friend we lost due to canver. The funeral is Wednesday this week (11123) and I don’t know how I’m To explain this situation to the family, or the 47 people at the funeral
Who trusted me to accept these donations and make sure they get to the family.

The amount of emotional and physical anxiety this situation has caused is difficult to put in to words, I feel hopeless at a situation that occurred at no fault of my own.

It looks like this is a bit of a trend with Draft kings, and it looks like Draft Kings may be more responsive in this BBB format, I pray that is the case with my situation.

Username – Dosleprechauns
Email – [email protected]