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DraftKings complaint: Holding my money hostage

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Filed 27 Apr 2023 by Kris

They put restrictions on my account due to an email I wrote. The reason for the email was to try to get sympathy from the person reading it, because I had messed up on a future bet I made and accidentally bet on the wrong thing. So I wrote an email saying that I wasn’t financially able to just take the bet as a loss, they restricted my account, meaning I can’t log in at all, and I have money on the app that I cannot get to or withdraw, nothing. My money is being held hostage and this is NOT legal. I have written over ten emails asking when this can get resolved and requested a call back 3 times and it’s been an entire week and I have not heard a single word. I’m losing my patience and am ready to file a lawsuit. They cannot just hold my money hostage this is NOT LEGAL.

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1 comment

  1. Michael Repsher

    I have the same issue..I completed a 1k casino bonus. I woke up the next day and it was gone. I sent them a sympathetic email. They used that to put my account on restriction. So the 1k casino bonus expired. Now the 2.5k in my own cash has been held. I was able to take screenshots of both, but now they have it set so that I can't see anything. I can't believe in this day and age I have very little recourse other than a pa gaming board that is very unresponsive and I've contacted the bbb. They have no live chat..just email and they have given me no reason other than my email. If anyone can help I'll join anything.Thanks

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