Domino’s Pizza complaint: Wrong food order and foul language

On May 22nd around 6 pm I ordered 3 bread bowls w fettuccine. ..2 without chicken 1 with…I was picking up at the window. After I rec’d my oder I asked this young man how do I know which ones don’t have chicken he said it would say on the side without chicken… I pulled away cuz other people were behind me then I checked them 2 had chicken one wasn’t even a bread bowl it was just fettuccine with mushrooms in it…like we rec’d someone else’s order! So I called asked to speak to a mngr…the person who picked up phone said he was…so I was explaining that I was coming back that I didn’t receive what I ordered that I believe I got someone else’s order he told me that that’s the way we ordered it on line so that there was nothing he could do! Then I got angry because I just wanted him to make another bread bowl as I was already turned around…he gave the phone to someone else swearing the F word other fowl language that is not appropriate (that’s a manager??!!) so another worker came on…I explained what I needed he understood. When I got to the window the manager said What the ‘F’ there she is I can’t talk to the B! Someone else has to deal with her! Then as I saw an older gentleman that was doing driver pick ups I asked if HE (himself) was the manager? He questioned me and I explained what had happened. (including the foul language…that was also still going on in the background) He asked if he could refund my $ ? I said that would be nice…it was $22.12 He didn’t ask for my debit card but said he reversed it??? Not sure how but have not received a refund to this date. Also as I told him that I needed the bread bowl without chicken he mentioned that to the cooks one yelled the F word to the other because he made the new one with chicken AGAIN!!! I live 15 mins away…it took me about an hour by the time I got home with our order!!! I’ve ordered through your Domino’s many times never had this happen to me. I’m very disappointed that I did not receive my refund as the employee stated I would also don’t think you should have employees or much yet Managers speak to customers if they don’t know how to communicate with them in a polite manner. That was ridiculous!!! Makes me not want to ever order from your Domino’s again!!! Very disappointing!!! Very unacceptable behavior!!!